Refund policy
Try it. Then decide.
We understand that making the switch can be exciting. That is why you get the time to feel for yourself whether TRUE NEEDS is right for you.
100-day trial
You may try your order 100 days.
Not satisfied? Then you get your money back.
When can you return it?
You can return it if:
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the product does not suit you
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the size is wrong is
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you simply decide that it is not for you after all
That is all.
How does returns work?
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Register your return via our customer service
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Send the product back
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We process your return and refund the purchase amount
As soon as we have received your return,
the money will be back in your account within a few business days.
What do we reimburse?
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The full purchase amount
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Refunds are made via the original payment method
No store credit.
No mandatory exchange.
Product warranty – 365 days
Is something wrong with the quality?
Does the product stretch unexpectedly or break?
Then we will take care of it.
Within 365 days of purchase:
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we will replace the product
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or refund you
That is our guarantee.
Why we do this
Because we believe in what we make.
And because you only know whether something is right once you wear it.
You do not have to trust us.
The product does that work.
Questions?
Unsure whether you can return it?
Please feel free to contact us.
We respond within 24 hours.