Terms of service

OVERVIEW
Welcome to TRUE NEEDS. The terms "we," "us," and "our" refer to TRUE NEEDS. TRUE NEEDS operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). TRUE NEEDS is powered by Shopify, so that we may provide the Services to you. 

The terms and conditions below, including all policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and address matters such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you are not permitted to access or use our Services.

ARTICLE 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are of the age of majority under the laws of the state or province in which you reside and that you have given us permission to allow any minor family members to use the Services on devices that you own, purchase, or manage.
To use the Services, including to visit or browse our webshops or to purchase products or services offered by us, we may ask you to provide certain information, such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity in your account. You may not transfer, sell, assign, or license your account to anyone else.

ARTICLE 2 - OUR PRODUCTS
We strive to provide the most accurate possible descriptions of our products and services in our webshops. However, please note that the colors and appearance of the product may differ from how they are displayed on your screen. This is due to the type of device you use to access the store and the settings and configuration of the device.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match the display or description in our webshop.
All product descriptions may be changed at any time and without prior notice at our sole discretion. We reserve the right to discontinue the sale of a product at any time and may limit the quantities of products we offer per person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 - ORDERS
When you place an order, you make an offer to purchase. TRUE NEEDS reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until TRUE NEEDS confirms it. We must have received and processed your payment before your order is accepted. Please review your order carefully before submitting it. TRUE NEEDS may not be able to honor a request for cancellation after your order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or telephone number you provided during the ordering process.
You may return or exchange purchases only in accordance with our refund policy [LINK].
You represent and warrant that your purchases are intended for personal use or household use and not for commercial resale or export.

ARTICLE 4 - PRICING AND BILLING
Prices, discounts, and promotions may be changed without notice. The price charged for a product or service is the price in effect at the time you place the order. This price is stated in the confirmation email you receive after your order. Unless expressly stated otherwise, the listed prices exclude taxes, shipping costs, handling fees, customs duties, and import duties.
The prices displayed in our webshops may differ from the prices in physical stores, or in webshops or other stores operated by third parties. We may from time to time offer promotions for the Services that may affect pricing and are subject to separate terms and conditions from these Terms. In the event of any discrepancy between the terms of a promotion and these Terms, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other details, including your email address, credit card numbers, and credit card expiration dates, whenever changes occur, so that we may complete your transactions and contact you if necessary.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for purchases; (iii) your charges will be approved by the credit card company; and (iv) you will pay the charges you incur in accordance with the displayed prices, including shipping costs, handling fees, and all applicable taxes, if any.

ARTICLE 5 - SHIPPING AND DELIVERY
We are not liable for delays in shipping and delivery. All stated delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once we have handed the products over to the carrier, title and risk of loss transfer to you.

ARTICLE 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are owned by TRUE NEEDS, its affiliates, or its licensors, and are protected by patent, copyright, and intellectual property laws in the United States and other countries.
These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material within the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property of TRUE NEEDS, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by TRUE NEEDS.
The names, logos, product names, service names, design elements, and slogans of TRUE NEEDS are trademarks of TRUE NEEDS or its affiliates or licensors. You may not use such trademarks without the prior written consent of TRUE NEEDS. The name, logo, product names, service names, design elements, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans within the Services are trademarks of their respective owners.

ARTICLE 7 - OPTIONAL TOOLS
You may be able to access customer tools offered by third parties in connection with the Services. We do not monitor these tools and have no control over or influence on them.
You acknowledge and agree that we provide access to such tools as is and as available, without any warranties, representations, or conditions of any kind and without any endorsement. We shall not be liable in any way for any damages arising from or related to your use of optional third-party tools.
You use optional tools offered through the site entirely at your own risk and discretion. It is your responsibility to ensure that you are aware of and agree to the terms under which the tools are provided by the relevant third party or parties.
We may also introduce new features through the Services in the future (including the release of new tools and resources). Such new features shall likewise be deemed part of the Services and are subject to these Terms of Service.

ARTICLE 8 - LINKS TO THIRD PARTIES
The Services may contain materials and hyperlinks to websites offered or operated by third parties (including any embedded functionality of third parties). We are not responsible for examining or evaluating the content or accuracy of materials or websites of third parties that you wish to access. If you choose to leave the Services to access such materials or third-party sites, you do so at your own risk.
We are not liable for any damage or adverse consequences associated with your visit to third-party websites, or with your purchase or use of products, services, resources, or content on third-party websites. Please carefully review the third party's policies and practices and make sure you understand them before entering into a transaction. You must contact the relevant third party directly regarding complaints, claims, concerns, or questions about third-party products and services.

ARTICLE 9 - RELATIONSHIP WITH SHOPIFY
[NOTICE TO MERCHANTS: This article accurately describes Shopify's relationship with your store and may not be removed or modified.]
TRUE NEEDS uses Shopify so that we can provide the Services to you. However, all sales and purchases made in our store are processed directly with TRUE NEEDS. By using the Services, you acknowledge and agree that Shopify is not responsible for any sale-related aspect between you and TRUE NEEDS, including injury, damage, or loss arising from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities that may arise from or relate to your purchases from and transactions with TRUE NEEDS.

ARTICLE 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK]. Certain personal information may also be subject to Shopify's Privacy Policy, which you can hereview. By using the Services, you confirm that you have read the applicable Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide the Services to you and improve them. Information that you submit through the Services is transferred to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, so that they can provide you with services. Please read our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.

ARTICLE 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. We may use our rights under this license, for example, to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.
You further represent and warrant that (i) you own all Feedback or have all necessary rights to all Feedback; (ii) you have disclosed all compensation or incentives you have received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are not obligated now or in the future to (1) keep your Feedback confidential; (2) pay you compensation for your Feedback; or (3) respond to your Feedback.
We may, but are not obliged to, monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, abusive, pornographic, obscene, or otherwise objectionable, or that violates a party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not infringe the rights of third parties, including copyrights, trademarks, privacy rights, publicity rights, and other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene statements, nor any computer viruses or other malware that may in any way affect the operation of the Services or related websites. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of the Feedback. You are solely responsible for the Feedback you submit and for its accuracy. We are not responsible for, and accept no liability for, Feedback posted by you or any third party.

ARTICLE 12 - ERRORS, INACCURACIES, AND OMISSIONS
It may occasionally happen that information relating to or in the Services contains typographical errors, inaccuracies, or omissions. This information may relate to product descriptions, prices, promotions, offers, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information. We may also cancel orders if relevant information is inaccurate, at any time and without prior notice (including after you have placed an order).

ARTICLE 13 - PROHIBITED USE
You may use the Services only for lawful purposes. You may not access or use the Services, whether directly or indirectly, (a) for unlawful or harmful activities; (b) to violate any international, national, federal, provincial, or local law, regulation, rule, or ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, insult, abuse, harm, defame, belittle, or intimidate our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly transmit, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam, and other similar methods; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any other activity that restricts or prevents others from using the Services, or that, as determined by us, may be harmful to TRUE NEEDS, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or other types of malicious code that affect or may affect the functionality or operation of the Services in any way; (b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) use spam, phishing, pharming, pretexting, spiders, crawlers, or scrapers; and (e) interfere with or circumvent the security features of the Services, related websites, other websites, or the internet. We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time and without prior notice. You remain liable for all amounts due up to and including the date of termination.
The following articles shall also remain in effect after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and all other provisions that by their nature should survive termination.

ARTICLE 15 - DISCLAIMER OF WARRANTIES
The information provided on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on this information is entirely at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you, other visitors to the Services, and any other persons who become aware of its content.
UNLESS EXPRESSLY STATED BY TRUE NEEDS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. IN SOME JURISDICTIONS, THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES IS LIMITED OR NOT PERMITTED. THEREFORE, THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

ARTICLE 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, TRUE NEEDS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, REPRESENTATIVES, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL IN NO EVENT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF YOUR USE OF ANY OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM IN ANY WAY RELATED TO YOUR USE OF THE SERVICES OR A PRODUCT. THIS INCLUDES, BUT IS NOT LIMITED TO, ERRORS OR OMISSIONS IN THE CONTENT, OR LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR CONTENT THAT (OR A PRODUCT THAT) IS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGE.

ARTICLE 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TRUE NEEDS, Shopify, and our affiliates, partners, officers, directors, employees, representatives, contractors, licensors, and service providers from and against all costs relating to losses, damages, liabilities, or claims, including reasonable legal fees, that must be paid to a third party as a result of or arising from (1) your breach of these Terms of Service or documents incorporated herein by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you in the event of any claim that gives rise to indemnification, provided that failure to provide timely notice does not relieve you of your obligations unless you are materially prejudiced as a result. We may handle the defense and settlement of such a claim at your expense, including retaining counsel, but we will not settle claims requiring non-monetary obligations from you without your consent (which you may not unreasonably withhold). You are required to cooperate in the defense of claims subject to indemnification, including by providing relevant documents.

ARTICLE 18 - SEVERABILITY
If any provision in these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of the remaining provisions.

ARTICLE 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision in connection with these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or business rules posted by us on this site or in relation to the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service. These Terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafter.

ARTICLE 20 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or your rights or obligations under these Terms without our prior written consent. Any attempted assignment shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent from or notice to you.

ARTICLE 21 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide you with our Services are governed by and construed in accordance with the federal and state-specific or provincial courts in the jurisdiction where TRUE NEEDS has its headquarters. You and TRUE NEEDS consent to the jurisdiction and personal jurisdiction of the relevant court.

ARTICLE 22 - HEADINGS
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms in any way.

ARTICLE 23 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service on this page at any time.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service. We will post updates and changes on our website. It is your responsibility to check our website regularly for changes. We will notify you of material changes to these Terms in accordance with applicable law. Such changes take effect on the date stated in the notice. If you continue to access or use the Services after changes have been made to these Terms of Service, this means you accept those changes.

ARTICLE 24 - CONTACT INFORMATION
Questions about the Terms of Service should be directed to us at info@trueneeds.com.
Our contact information is listed below:
info@trueneeds.com.