Shipping policy

Clear. No surprises.

At TRUE NEEDS, we keep shipping simple and transparent.
You know in advance what to expect — and we stand by that.

Shipping costs

  • Free shipping on all orders

  • No minimum order value

  • No hidden costs

Processing & shipping

Orders are processed on business days.

  • Your order will be shipped within 1–3 business days shipping

  • Shipping is handled via DHL

Once your order has been shipped, you will receive a track & trace by email.

Delivery time

  • The Netherlands & Belgium: delivery within 3–5 business days

  • Delivery times may vary due to busy periods at the delivery service

We always communicate the realistic expectation, not the fastest promise.

Delivery

DHL delivers to the specified address.
Not home? Then DHL follows its standard procedure, such as:

  • delivery to the neighbours

  • or delivery at a pickup point

You will receive the exact details via track & trace.

Problems with your delivery?

Is your parcel delayed, damaged, or has it not arrived?
Then contact our customer service.

We will look into it for you and resolve it.

Why we do this

Because clarity is part of a good product.
No exaggerated promises — just delivering what we say.